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 How do I use a coupon?
Just type the provided coupon code in the designated text box on the shopping cart page and click on the "Apply" button. Only one coupon can be used at a time, and once a coupon is submitted and validated, the discount cannot be changed. How do I remove an item from my cart?
There are two ways to do it: you can click on the "remove item" link underneath each item, or set the quantity to 0 and then click the "Update Cart" button underneath. How do I change quantity for an item?
Just type the desired quantity for the item in the "Qty." box and click the "Update Cart" button underneath. Checkout information
Safe shopping guarantee
 Our web site utilizes SSL (secure socket layers) in order to encrypt all personal information, including your name and credit card number, so that it can't be read while being transferred from your web browser to our Internet site.
Why am I being asked for my e-mail address?
Your e-mail address is needed so you can receive a confirmation of your order and instructions to track it.
Shipping information
How long will it take for my order to be shipped?
All our items are in stock and ready to ship. Your order will normally be shipped within two business days once payment is confirmed. (Large items could take longer). How will you ship my order?
We use multiple shippers including UPS™, FedEx®, USPS®, DHL, and freight companies. How can I track my order?
You will be notified by email when your order ships, and if trackable, you will receive a tracking number that will allow you to check on the shipping progress. Payment information
What payment methods do you offer? 
- We accept Visa and MasterCard.
- Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
- We never bill for credit card service fees.
When do I get charged?
You will be charged at the time you place your order. Do you offer any guarantee?
Yes. We GUARANTEE that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them. For more details read our "Safe Shopping Guarantee", above. If you need additional help please email us at customerservice@ostaaexpress.com Do I have to pay sales tax?
We charge sales tax for the states in which we operate. Sales tax is automatically computed at the time of checkout on products and when applicable, shipping. I need a copy of my receipt/invoice.
Immediately after submitting your order, we display your invoice/receipt. Please print this invoice/receipt out for your records. In addition, we also e-mail you a copy of your invoice/receipt. If you need a copy of your invoice/receipt, please contact us and we will send your customer copy immediately. |
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